OUR GUARANTEE
We offer a 30 day money back guarantee, which means if for any reason you are not completely satisfied with a Selfie Nails product purchased from our website, you have 30 days from the date of receiving your item to request a return. This allows you to try the Selfie Nails completely risk free!
To be eligible for a return/refund you must first contact us at hello@selfienails.com.au explaining the reasons for your return. We will then send you a reply paid label for you to attach to your return. Your return must be sent back within 2 days of your request. Items sent back to us without first requesting a return will not be accepted. A flat rate of $10 will be deducted from the refund amount to cover the cost of shipping. Shipping fees will not be refunded.
To be eligible for a full refund, only 1 packet of Selfie Nails are to be opened. Any additional opened packs with be deducted from the full refund amount. All remaining products must be returned in their original packaging and condition. Any damaged products will not be refunded.
You can always contact us for any return question at hello@selfienails.com.au
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you asap.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow 7-10 business days for your refund to show in your account.